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eContact
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Web-enabled customer contact center is a valuable addition or alternative to the phone-based call center. The customer questions, inquiries, feedback, and other requests can be processed by the contact center staff online in the off-peak time that results in a higher quality service and reduced cost of service.
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Online inquiry tracking, history, customer valuation, and escalation procedures make the web-enabled customer contact center a powerful tool for improving customer satisfaction and reducing the cost of service.
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Instant Messenger provides a real-time communication with the contact center staff for the customers who need immediate and interactive assistance.
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eContact Center in a Broad Scope
A eContact Center has a broad area of applicability. It can be very effectively used for customer contacts, employee communication, human resources and other enterprise applications.
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eContact Center for Global Markets
Cross-Lingual eContact Center with machine translation capabilities results in significant reduction of cost of services and improves quality of services. Companies do not need to keep the staff speaking different languages on every shift to handle inquiries in multiple languages. High quality of services and cost reduction are the keys.
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