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eSelf-Service
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Providing customers with information online saves customers time,
raises customers satisfaction, grows customers loyalty to the
company, and saves company money on human-assisted call centers.
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Customers questions obey "80/20" rule. It implies that 80%
of customers questions or inquiries are repetitive, i.e. the answers can be prepared in advance and automatically presented to the customers online.
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eSelf-Service must provide a flexible knowledge base with powerful search mechanism, convenient content management and scalable structure.
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eSelf-Service in a Broad Scope
A good eSelf-Service has a broad area of applicability. It is a very effective tool in any information services to provide online real-time and static information, forms and documents.
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eSelf-Service for Global Markets
eSelf-Service plays a very important role in the global markets where multilingual and multi-cultural environments imply costs of providing a quality phone call center services in multiple languages that can become really unbearable.
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